7 - From Pinball to Productivity: Revolutionizing Communication in Business with Costa Rica's Call Center's Richard Blank

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Recorded01 Jul 2025

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In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Check out Richard's work HERE. Connect with Richard on LinkedIn.Think you'd be a great guest on the show? Apply HERE.

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