PODCAST | AI + Hospitality: How Hyatt Is Creating Smarter, Personalized Guest Experiences

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Recorded24 Apr 2025

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Show notes

In this episode, David Mayer, Global Director of Data, Analytics & Quality at Hyatt, joins ThoughtSpot’s Cindi Howson to unpack how Hyatt is turning data into better service — across 1,400+ hotels worldwide.From real-time sentiment analysis to natural language dashboards for hotel GMs, Mayer discusses:✅How data informs personalization from booking to checkout✅The rise of automation and AI agents in customer service✅Making insights accessible to operators — not just analysts✅Hyatt’s evolving AI roadmap for 2025 and the Apple Leisure Group integration💡 A must-listen for data leaders, hospitality innovators, and anyone rethinking how AI connects business with people.

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