“Guests don’t just book a room—they book an experience. The right upsell makes it unforgettable (yes, even a goldfish!).”The secret to successful upselling? Making it feel effortless. Nadja figured out how—and it’s not about having a smooth-talking receptionist. Nope, it’s all about personalization and catching guests at just the right moment before they arrive.About this series: Diary of a Hotelier: From Suites to Software.An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel. Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business.🔔 Don't forget to turn on all notifications.📖 Read the full diary entry📧 Sign up to get weekly emails🛜 Instagram🛜 LinkedIn🎥 Watch on YouTube

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related