Chapter 2: Entry 7 “At The Bliss, we didn’t just serve guests—we became them.” This entry explores what it takes to create a guest experience that makes guests feel welcome before they even arrive and remembered long after they’ve left. From honesty bars to online check-ins, Nadja’s fresh perspective as a first-time hotelier highlighted simple yet impactful ways to enhance every step of the Bliss' guest experience journey. About this series: Diary of a Hotelier: From Suites to Software. An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel. Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business. 🔔 Don't forget to turn on all notifications. 📖 Read the full diary entry 📧 Sign up to get weekly emails 🛜 Instagram 🛜 LinkedIn 🎥 Watch on YouTube

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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