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Checking In by Hotel Owner

Breaking the Mould: Francisco Macedo on redefining hospitality through innovation

12 Dec 2025

Description

In this episode, we speak to Francisco Macedo, COO of Pavillion Club and Wildernesse Reserve, and chair of the Master Innholders upcoming Hotel Leadership Conference. Francisco discussed what we mean by the 2026 conference theme of ‘Stronger Together, Breaking the Mould’, the key to navigating innovation, and balancing tradition and transformation, and how intuition and empathy will define the leaders of tomorrow.

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