EP. 144: Human-Centered Design in Healthcare: Why Nurses Lead the Best Solutions
episode
Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
32 min
2 speakers
8 chapters
transcribed 1 month ago
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Transcript generated automatically by AI and may contain errors.
What is human‑centered, equity‑centered design and why does it matter for healthcare?
Plants thrive and grow in a peaceful, nourished environment, right? Well, it's the same with human beings. But what if that environment is not so peaceful? What if it's toxic? Welcome to Coffee Break, breaking the cycle of bullying in healthcare one cup at a time. In this podcast, you'll get practical, evidence-based strategies to help you. Cultivate and sustain a healthy and respectful work culture by tackling an age-old problem in healthcare, bullying and incivility. I am your host, Dr. Renee Thompson.
Hi everyone, welcome back to another episode of the Coffee Break Podcast. Today we get to chat with Dr. Marianne Leary, Penn Nursing's Director of Innovation. Marion also leads the National Johnson and Johnson Nurse Innovation Fellowship, hosts her own two podcasts, okay? and is a Fulbright scholar working with the University of Stirling in Scotland. Wow. But my favorite thing about Marion is that she says she gets to spend her days proving That nurses are the secret sauce of healthcare innovation. I mean, how totally cool is that? So, Marion, welcome to the show.
Thank you, Renee. I'll just tell you that is my favorite part about me and what I get to do also. So yeah, it's great. And I'm really excited to talk with you about all of it.
Yes. When I read that, I'm like, oh my gosh, how fun. And I love the fact that you say, like, this is the best part of your work. Your work is not easy and it's very complex. But in the end, yes, we are the secret sauce. So I love that. And I want to tell our audience how you and I met a few years ago as part of your role in the Johnson and Johnson nurse innovation. Fellowship, you had reached out to me as a, I am the subject matter expert when it comes to bullying and incivility, because you had, and it was a dyad model where there were nurses, nurse leaders who were involved in, I'm gonna call it an innovation quote unquote project, but it was much more than that. Maybe you can tell our listeners and our viewers what that was all about.
Sure. Sure. So, yeah, exactly as you stated, as part of the Johnson Johnson Nurse Innovation Fellowship Program, which is powered by Penn Nursing and the Wharton School and kindly resourced by Johnson Johnson, we run a one-year fellowship program for chief nursing officers or equivalent title, another senior nurse leader. So two individuals from 50 Different organizations from across the United States come together for a year to work on a problem related to workforce. So the idea is helping them solve problems and creating healthier workplaces for nurses and in turn for patients. And as part of that, one of our initial teams back in 2023 was working on the problem of incivility. And of course, I could think
have no one better to turn to as a mentor for that team than you.
Yeah, it's so funny. We laugh and joke about this. You know, when you think of nurse bullying and incivility, think of Renee Thompson, you know. And it sounds kind of like, well, do I really want to be known for that? And obviously, yes, I do, because it's about addressing it. But yes, and I had a wonderful experience and spent some time with those leaders and giving them the guidance and the principles to help them to really be successful and my favorite part was having the opportunity to it was all virtual, but the leaders who were involved in this fellowship, they presented. their projects and I will never forget I was in an airport and I said I have to hear my team present their project and I was able to and I got to listen to some of the other ones.
So yeah, it was a great experience. And you and I got to meet. So I always appreciate those moments when I get to meet really extraordinary leaders out there.
How does the Johnson & Johnson Nurse Innovation Fellowship work and who can apply?
So thank you.
Well, and I see you're wearing your button. I have your be kind button behind me. I also am an avid bike rider and cyclist and I have it on my bike as well to remind myself to be kind while I'm biking through Philadelphia.
Yes. Thank you for that. I remember you and I talked about that. You got some of the buttons. And like you, I wear this because it reminds me to be kind because I'm a human too.
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Chapters
8 chapters
1
What is human‑centered, equity‑centered design and why does it matter for healthcare?
0:02–4:22
2
How does the Johnson & Johnson Nurse Innovation Fellowship work and who can apply?
4:22–6:56
3
Why should leaders resist the urge to be “fixers” and instead listen to frontline nurses?
6:56–11:12
4
What are the five stages of design thinking and how are they applied in nursing innovation?
11:12–16:11
5
How can protected time, resources, and recognition empower nurses to innovate?
16:11–20:01
6
What impact does supporting nurse innovators have on staff well‑being and retention?
20:01–23:53
7
How can organizations overcome resistance and build a culture that trusts the design process?
23:53–28:11
8
Where can listeners access free design‑thinking resources and connect with Dr. Marion Leary?
28:11–32:24
Speakers
2 identifiedMore from Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
EP 150: Throwback episode: Empathy, Hope, and Healing: Reimagining Leadership in Healthcare
EP. 149: Charge Nurse Leadership: 3 Strategies to Improve Professionalism and Team Culture
EP 148: Why High-Performing Healthcare Teams Are Built on Competence, Not Familiarity
EP. 147: Throwback Episode: Collaborative Leadership in Healthcare: Putting People First
EP. 146: How to Build a Workplace Culture Where Healthcare Teams Speak Up
EP. 145: Beyond Self-Care: What Healthcare Leaders Must Do to Prevent Nurse Burnout