Coffee with the Council Podcast: Meet the Council’s New Head of Product and Technology
episode
Coffee with the Council By PCI Security Standards Council
12 min
1 speaker
7 chapters
transcribed 27 days ago
Transcript
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Transcript generated automatically by AI and may contain errors.
What is Deanne Zettler’s new role as Head of Product and Technology at PCI SSC?
Welcome to our podcast series Coffee with the Council. I'm Alicia Malone, Senior Manager of Public Relations for the PCI Security Standards Council. Today we'll meet one of the Council's newest employees, our head of product and technology, Deanne Zettler. Deanne comes to the PCI SOC with more than 25 years of experience leading product and technology strategies. strategies, solutions and operations in financial services. including stops at Discover Financial Services and Silicon Valley Bank. Thank you for joining us today, Deanne, and welcome to the team.
Hi Alicia, thank you so much for having me today. I'm very excited to be here and also part of the PCI SSE leadership team. Well, we
are so glad to have you as well, Deanne. Your new role as head of product and technology is also a new position at the PCI Security Standards Council. Tell us a little about what this new role is and what you've been hired to do.
So in my new role, I will be leading PCI towards implementing a product delivery model. that's focused on evolving not only the way we work internally within the organization, but also with our stakeholder community as well. We're gonna be driving towards agility and our standards development process and our supporting programs. And we're also very focused on our engagement and our stakeholder engagement model to really complement the request for comment framework that we have today. Our focus is going to be on evolving our end to end product delivery model, not only focused on the delivery of our standards, but also on our supporting programs, training, certifications, and programs as part of our go to market strategy.
So ultimately my goal in this role is to help drive efficiency inside and outside the council to ensure we're working on the right things at the right time to meet industry needs.
So this isn't really new for you. You've had more than twenty-five years of experience leading product and technology strategies, solutions, and operations in the financial services sector.
How will the new product delivery model change internal work and stakeholder engagement?
Can you describe your career path in this industry and how it led you to PCI SFC?
Well, I wanna start by emphasizing that I bring a unique skill set to PCI, which really complements its strong security expertise. And as you noted, my background is centered on leading technology strategy, product and technology delivery and transformation programs. So when I learned about this new leadership position here at PCI SSE. I was extremely excited about the opportunity to leverage my deep payments background and then also my delivery expertise to help drive PCI's vision to transform into a product focused delivery organization. Now, I've spent most of my career in growing leadership roles at Discover for over about twenty years or so. And of that time I spent about a decade focused on its global payments technology and business development divisions.
Um within the these roles, um, I was responsible for its payments network fraud systems, managing uh its biannual network releases, which by the way included PCI compliance programs, and we also focused on strategic product and payment partnership programs. So I like to share that my favorite experience at Discover really was leading its strategic partnership programs. And that included initiatives such as launching its new mobile payments infrastructure that enabled Discover to integrate with major mobile wallet providers and also implementing white label network capabilities with a major fintech. that helped to bridge its online and brick and mortar transactions. Now I like to really kinda emphasize that these are my favorite uh
initiatives because it required us to transform the way we work internal to the organization. Um also to elevate our technology solutions and then also our payment security as well. All of this was required to keep pace with innovation and the disruptors that we were seeing in the payments ecosystem. And this is really where I grew a passion for transformation programs, uh, really focusing on innovation and technology modernization.
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Chapters
7 chapters
1
What is Deanne Zettler’s new role as Head of Product and Technology at PCI SSC?
0:11–2:31
2
How will the new product delivery model change internal work and stakeholder engagement?
2:31–5:40
3
What career experiences led Deanne to the PCI Security Standards Council?
5:40–8:31
4
What is Deanne’s vision for simplifying and consolidating PCI standards and programs?
8:31–10:36
5
What personal passions and family background does Deanne share outside of work?
10:36–12:01
6
How does Deanne like to take her coffee and why is it important to her?
12:01–12:31
7
What are the key takeaways and next steps for Deanne’s work at the Council?
12:31–12:37
Speakers
1 identifiedMore from Coffee with the Council By PCI Security Standards Council
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