This week we are going to take a practical and insightful deep dive into difficult conversations and storytelling at work with regional communications expert Shruti Bose, Head of Communications and Public Affairs Asia Pacific for Roche Diagnostics.Shruti shares real life stories of influencing stakeholders using empathy and storytelling as a secret weapon, not taking conflict personally, and her tips for having difficult conversations at work.I also loved her groundedness and attitude of gratitude, and hope you are inspired by her story too!ShownotesOn the National Women’s Checkup Week with Singapore Cancer Societyhttps://www.linkedin.com/posts/rochediagnosticsasiapacific_sgcheckup-xproject-everywoman-activity-7064820493081608192-OM52?utm_source=share&utm_medium=member_desktopGet screened - link to Singapore Cancer Societyhttps://www.singaporecancersociety.org.sg/get-screened/breast-cancer/mammogram.htmlHighlights========01:00 How we met in the Biopharma industry03:20 Shruti’s childhood and how it shaped her03:52 The Fs of Life challenges - Fairness, Failure, Fear06:00 On losing her voice08:43 How she came to work for the Biopharma sector13:20 Intellectual vs social friction and not personalising15:30 - reading too much into a situation18:00 - On asking for support18:55 - Her difficult conversation at work with her stakeholders20:00 - Don’t be married to an idea21:58 - What you can and can’t control22:54 - On our unconscious bias23:58 - Gratitude Quotient GQ 25:00 - The worst time to be grateful is after you lost it26:25 - Happiness, freedom and courage27:43 - Launch of National Women’s Checkup Week30:30 - Not every conflict needs to be resolved31:00 - Storytelling model - CAP - Connection, Appeal, Proof33:00 - The power of storytelling at work - examples in real life, Jack Ma, Indra Nooyi35:00 - Creating demand for what we need36:40 - Word of the year!

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