You're a senior manager and you lead a team. Your team is made up of people based around the world and you have meetings with them online and sometimes even a mix between face-to-face in the office and then online at the same time.At times, you have to have difficult conversations with them when you are changing to introduce new changes, initiatives or procedures that there is some opposition to. You want to be able to navigate those conversations better. You sound to sound diplomatic and not rude but also clear and with conviction to try and get the team on board.What you will takeaway from today:Phrases you can use for:Showing conviction in your thoughts and decisionsDiplomatically express disagreementsResponding to objections GET MY FREE WEEKLY NEWSLETTER - Become a free member and get my weekly round up of tips in the newsletter and extra bonus content INTERESTED IN 1-to-1 COACHING? Register for future places on my programme WANT TO SUPPORT THE PODCAST? Donate a coffee TRANSCRIPTS - do an in-depth review of the episode content LinkedIn @AnnaConnellyInstagram @annabusinessenglishYouTube @annabusinessenglish

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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