Can you monetize the contact center?

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Recorded01 Mar 2021

Publisherrss.libsyn.com ↗

Handlerec:17532737

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In this episode, Amas and Bob discuss the following: - The monetization of the contact center - Is there a shift in the industry towards customer experience? - Which is more important CSAT or FCR To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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