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Contact Center Show

Do we need to get rid of chatbots?

01 Mar 2021

Description

Amas and Bob discuss chatbots: With a 67% failure rate, is it worth it to keep them? What can be done about the disconnect with omnichannel? There is a secret to not worrying about your customer experience.  And much more... To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

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