Do we need to get rid of chatbots?

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Recorded01 Mar 2021

Publisherrss.libsyn.com ↗

Handlerec:17532738

Show notes

Amas and Bob discuss chatbots: With a 67% failure rate, is it worth it to keep them? What can be done about the disconnect with omnichannel? There is a secret to not worrying about your customer experience. And much more... To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

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