12 - Trust, Part 2

This is the second part of a very careful, thoughtful, intentional, and reflective conversation about trust. Recorded 2/10/23, includes: Todd is nervous! Aaron is getting busy Achieving instead of merely creating activity Todd’s word of the year and starting to say “no” to things Aaron hasn’t missed a Mission Networking session “You don’t know it because it will come back to you, you do it because it’s right” Helping others to help yourself to help others to help yourself to help… Education as the metaprofession It’s important to keep your WHY Attractive in the abundant sense Collective reevaluation of the concept of retirement The pandemic was a seismic shift for the workplace The pandemic as a laboratory for human behavior The human condition and Aaron’s 2 -rations, comfort zones, and fear New opportunities for Todd The universal shape of our conversation It’s important to share our message “I’ll drop your name anywhere” Update on Todd’s family How do you know when trust is absent or deficient? Culture and trust are tied together through communication It always comes down to communication You can’t ever communicate too well or build too much trust Thoughts from Patrick Lencioni Is it possible to communicate and not build trust? Automation, AI, canned messages, and trust Efficiency and trust Looking at communication like Sherlock Holmes Communication is inevitable - is it building trust? Not acting on your values negates them What do you have to put your time into so that people trust you more? Trust and personality styles It’s just a birthday greeting… The simplest and most profound question any of us must answer Praying by rote vs. spontaneity The little things affect trust Integrity is doing the right thing when no one is watching Trust comes from authenticity What is this thing that generates trust? People have a sense of authenticity, and trust is built through this The distaste of overpromising, and creating trust through humility Authenticity and standardization: building trust at scale Marketing vs. internal communication Building trust through SOPs and reliability “I don’t know those people at all” Generic is not the same thing as inauthentic Authentic vs. personal “We are SEEKING trust” Vulnerability and integrity “Even their thank you reply notes are canned!!!” “I know who you are” Trust and corporate hierarchies Trust is about knowing the WHY Trust and economics in small businesses vs. large organizations You can’t forget where you came from Willing the best for the other - servant leadership Can relationships ever be truly balanced? Trust can always be improved, but never perfected - the sublimated absurdity of the ideal of imperfectability Many ways to play with words! A recipe for trust Bonus morsels: Wagner, alliteration, the fat lady with the horns Love to connect! Learn more about Todd at ⁠⁠https://toddkuckkahn.com/⁠⁠, on ⁠⁠Facebook⁠⁠, or ⁠⁠LinkedIn⁠⁠ Learn more about Aaron at ⁠⁠https://aaronjmarx.com/⁠⁠, on ⁠⁠Facebook⁠⁠, or ⁠⁠LinkedIn⁠

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