When things go wrong, we like to point the finger at people or policies, putting the blame on individual personalities or misguided plans. But more often than not, problems arise simply because of a breakdown in communication. Within a private club, effective communication is critical for achieving shared goals and developing a productive and respectful culture amongst members and leadership. By taking simple steps, leaders can enhance their communication skills and improve operations for the entire club. In this episode, we're joined by Kevin MacDonald. Kevin is a coach and facilitator, a communicator, a storyteller, and a teacher. He partners with people who are passionate about performing at a high level and achieving great clarity about who they are and what they want. He spent over 20 years as a manager in the hospitality industry, including management roles at two prestigious clubs, before turning to coaching.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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