✨Nuevo episodio en Crónicas de Salesforce con Sara Hernández✨ OMNICHANNEL NO ES SOLO PARA SERVICE Jessica Amador, Solution Engineer nos acompaña en el episodio #77 y nos detalla los beneficios de Omnichannel, pero además cuándo utilizarlo, sacarle provecho, integrarlo, mejoras y mucho más. Compartimos una gran cantidad de documentación para que puedas sumergirte en el mundo de Omnichannel! Create Service Channels https://help.salesforce.com/s/articleView?id=sf.service_presence_create_service_channel.htm&type=5 Presence Status https://help.salesforce.com/s/articleView?id=sf.service_presence_create_presence_status.htm&type=5 Presence Configuration https://help.salesforce.com/s/articleView?language=en_US&id=sf.service_presence_create_presence_configurations.htm&type=5 Capacity Models https://help.salesforce.com/s/articleView?language=en_US&id=sf.service_presence_capacity_model.htm&type=5 Tab-Based Capacity https://help.salesforce.com/s/articleView?id=sf.service_presence_capacity_model.htm&type=5 Status-Based Capacity https://help.salesforce.com/s/articleView?id=sf.service_presence_capacity_model.htm&type=5 Routing Configuration https://help.salesforce.com/s/articleView?id=sf.service_presence_create_routing_configuration.htm&type=5 Routing Model https://help.salesforce.com/s/articleView?id=sf.service_presence_routing_options.htm&language=en_US&type=5 Routing Rules https://help.salesforce.com/s/articleView?language=en_US&id=sf.omnichannel_routing_methods.htm&type=5 Secondary Routing Priority https://help.salesforce.com/s/articleView?id=sf.omnichannel_secondary_routing_priority.htm&type=5 Omni Supervisor https://help.salesforce.com/s/articleView?id=sf.omnichannel_supervisor_intro.htm&type=5 Omni Supervisor Wallboard https://help.salesforce.com/s/articleView?id=release-notes.rn_omnichannel_wallboard_pilot.htm&release=244&type=5 Interrupt Capacity https://help.salesforce.com/s/articleView?id=release-notes.rn_omnichannel_capacity_pools.htm&release=242&type=5 Einstein Case Routing https://help.salesforce.com/s/articleView?language=en_US&id=sf.omnichannel_einstein_case_routing.htm&type=5 Enhanced Omni-Channel https://unofficialsf.com/what-is-enhanced-omni-channel/ Standard and Enhanced Omni-Channel https://help.salesforce.com/s/articleView?id=sf.omnichannel_std_vs_enhanced.htm&type=5 Omnichannel Flow https://unofficialsf.com/build-your-first-omni-flow/ Routing Externo para Omnichannel https://unofficialsf.com/routing-for-salesforce-chat/ Trailhead Omnichannel https://trailhead.salesforce.com/content/learn/modules/omni-channel-lex Guía para Admins https://blog.bessereau.eu/assets/pdfs/service_presence_administrators.pdf Guía para Developers https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/service_presence_developer_guide.pdf Podrás encontrarnos en Spotify, Apple Podcast y Google Podcast ✨¡Nuestro principal objetivo es impulsar el contenido en español!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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