Episode #213:Felix Bartels, CMO at Serviceplan Group, discusses how businesses can navigate today’s complexity without losing human connection. He explains why customer trust is the foundation of sustainable growth. Felix emphasizes the crucial role of proactive listening and customer engagement in data-driven strategies. He also shares how building peer communities can create a long-term impact.“The solution to today’s complexity is simple to say but hard to execute. It’s all about the human connection.” – Felix BartelsFelix discusses that leaders face more channels, data, and AI than ever, yet trust still determines growth. He shares why human conversations and listening systems must anchor data strategies, how peer communities reveal real challenges, and why relationship management outperforms transactional outreach. The discussion shows practical ways to simplify complexity through people-first marketing.Follow Felix Bartels on LinkedInFollow host Steve MacDonald on LinkedIn

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