Dr. Jessica Kriegel has an insightful conversation with Paulo Pisano, Chief Human Resources Officer of Booking Holdings. The discuss his journey as a leader and his perspective on people-centric leadership. Paulo shares his thoughts on the importance of cultural diversity, the balance between people and profit, and the evolving role of HR in modern business. Paulo’s life experiences have shaped his leadership approach and he shares the strategies he employs to foster a resilient and inclusive workplace. The Importance of Cultural Diversity: Paulo discusses his personal background and how being raised in a multicultural environment has influenced his commitment to helping people experience the world and grow from these experiences. Balancing People and Profit: Dr. Jessica Kriegel and Paulo explore the perceived tension between investing in people and driving profit, and how Paulo navigates this balance in his role. Evolving Role of HR: Paulo shares insights into his journey from management consulting to HR leadership, emphasizing the strategic role HR plays in enabling business success through people and culture. The Impact of COVID-19 on Corporate Culture: Paulo reflects on how the pandemic influenced the culture at Booking Holdings, highlighting increased connectivity, resilience, and a renewed focus on leadership visibility. Data-Driven HR: Paulo emphasizes the importance of using analytics to drive HR decisions, balancing data with intuition, and focusing on the questions that matter most to the business. Diversity, Equity, and Inclusion (DEI) Initiatives: Paulo discusses the challenges and successes of DEI initiatives, emphasizing a pragmatic, values-driven approach that aligns with the company’s broader strategy. Mental Health in the Workplace: Paulo touches on the company's efforts in supporting employee well-being and how management development plays a critical role in maintaining a healthy and engaged workforce. Paulo is the Chief Human Resources Officer of Booking Holdings, overseeing HR strategies for a portfolio of leading travel brands. With a background in management consulting and a passion for people development, Paulo has played a pivotal role in shaping the culture and leadership practices at Booking Holdings. Connect with Paulo: LinkedIn: linkedin.com/in/paulo Dr. Jessica Kriegel: Website: https://www.jessicakriegel.com/ LinkedIn: https://www.linkedin.com/in/jessicakriegel Instagram: https://www.instagram.com/jess_kriegel/ Culture Partners: Website: https://culturepartners.com/ LinkedIn: https://www.linkedin.com/company/culturepartners/

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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