In this episode, we’re continuing our exploration of each of the Four Engagement Elevators. Today, we’re going up in elevator number 2: People Development. This is the elevator where managers care about their people, build individualized relationships, transparently share information, coach both strengths and weaknesses, and provide meaningful feedback. And one of the best “People Developers” we know is, Fran Mallace, President and CEO at Make-A-Wish Arizona. Fran brings a ton of great points to think about, including: The importance of creating a culture that celebrates risk rather than punishing failure. How we often make the mistake of assuming our employees know that they’re doing a great job And why diversity of thought can go a long way in creating a strong company culture About Up Your Culture: Up Your Culture, an employee engagement and company culture firm, was designed by The Center for Sales Strategy which has almost 40 years of experience improving business performance. Links: ENGAGE 2022: The Company Culture Report: uyc.thecenterforsalesstrategy.com/company-culture-report Fran Mallace: linkedin.com/in/fran-mallace-45b2981/ Beth Sunshine: linkedin.com/in/bethsunshine/ Up Your Culture: uyc.thecenterforsalesstrategy.com/

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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