A Blast from the Past: The 3 Ps of Customer Experience Excellence

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded17 Jan 2019

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Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...

“What did the council decide on item 42?” — answered with the speaker and the moment.