A swing and a miss - wait, it‘s a home run?

episode

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

▲ 0

Transcript

This episode hasn't been transcribed yet Upvotes decide what gets transcribed next — 0 so far. Sign in to upvote

recent transcribed audio

Soup 56 min · 23 Sep 2026 · Three Bean Salad

AFL Record Editor Ash Browne | Grand Final edition on sale now! (23.09.26) 2 min · 23 Sep 2026 · Whateley

NPR News: 09-22-2026 8PM EDT 4 min · 23 Sep 2026 · NPR News Now

Send Me To Sleep | Aristotle 44 min · 23 Sep 2026 · Send Me To Sleep

Finding the balance between offence & defence | The Art of Coaching with Ken Hinkley! (23.09.26) 5 min · 23 Sep 2026 · Whateley

The Art of Coaching with Ken Hinkley | Grand Final weekend! (23.09.26) 22 min · 23 Sep 2026 · Whateley

Report any issue

Source

Recorded27 Apr 2012

Publisherfeed.podbean.com ↗

Handlerec:15197535

Show notes

Dr. Michelli shares how Zappos stumbled but emerged strong from the perspective of customer views of service excellence. His insights draw from his recent book "The Zappos Experience - 5 Principles to Inspire, Engage, and WOW...

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related