Baking customer loyalty into your overall business strategy

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded27 Jul 2012

Publisherfeed.podbean.com ↗

Handlerec:15197523

Show notes

Dr. Michelli integrates customer loyalty with Porter's 5 forces model of business strategy in this week's podcast. In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities.

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