Better Numbers Better Connections

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded22 Jun 2009

Publisherfeed.podbean.com ↗

Handlerec:15197580

Show notes

Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns. He places this number in the context of customer retention and customer acquistion costs.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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