Bitter to Loyal: How to Move Customers from Detractors Into Advocates

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded08 Dec 2022

Publisherfeed.podbean.com ↗

Handlerec:15197117

Show notes

In this episode, Dr. Michelli outlines research on the "service recovery paradox" and provides tips for relationship restoration and relationship enhancement through service recovery behaviors.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

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