Branded Customer Experience: How to Stretch Your Business Without Losing Consumer Trust

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded15 Jun 2023

Publisherfeed.podbean.com ↗

Handlerec:15197092

Show notes

Dr. Joseph Michelli examines the delicate balance of expanding your business offerings while maintaining the trust and loyalty of your consumer base. Drawing on real-world examples from giants such as Clorox, Zappos, Airbnb, and Starbucks, he delves into the essence of brand permission and how far a company can stretch its product and service offerings. Tune into this episode for an enlightening exploration of branded customer experience and business growth strategies. Make sure to check out the accompanying infographic at josephmichelli.com/blog and share, subscribe, or reach out to Dr. Michelli for deeper insights into successful brand extensions.

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