Deliver Memorable Internal and External Customer Experiences in a Pandemic & Post-Pandemic World

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded18 Mar 2021

Publisherfeed.podbean.com ↗

Handlerec:15197203

Show notes

Brian Solis observed, "Each business is a victim of Digital Darwinism, the evolution of consumer behavior when society and technology evolve faster than the ability to exploit it." Calling back to Brian Solis' quote, do you believe your business is experiencing digital Darwinism - reflecting an expedited evolution of consumer behavior, COVID-19, and technology advances?

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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