How to translate mission into Vision

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded10 Dec 2009

Publisherfeed.podbean.com ↗

Handlerec:15197566

Show notes

How do you make a lofty corporate mission relevant to all employees? Dr. Michelli benchmarks an effective strategy used at UCLA.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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