How to turn problems into customer loyalty

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded28 May 2014

Publisherfeed.podbean.com ↗

Handlerec:15197488

Show notes

In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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