Isn’t It Time for Ecosystem Mapping? | The Changing World of Customer Experience

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded27 Feb 2020

Publisherfeed.podbean.com ↗

Handlerec:15197256

Show notes

I’m convinced the pre-Socratic philosopher, Heraclitus happened upon an enduring truth when he said, “you can’t step into the same river twice.” I heard that quote when I was a freshman in college and it was the same year I’d read the classic book by M. Scott Peck titled The Road Less Traveled. In this book, Peck suggested above all else people fear change. That made me wonder if we also fear that things won’t change. In other words, we get bored when things become stagnant and become overwhelmed when change exceeds our ability to cope. For me, the world of human experience elevation is a perfect mix of dynamic change.

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