Leading From the Trenches

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded28 May 2026

Publisherfeed.podbean.com ↗

Handlerec:18612758

Show notes

In a technology-aided world, when you delegate your understanding of the tools, you delegate your ability to innovate. In this episode, we explore the power of the participatory leader. Learn why getting your hands dirty with your own technology and "building in public" is the only way to generate authentic trust and steadiness within your team. Shift from being a distant overseer to a leader who understands the reality of the trenches. To learn more about my keynote and training services, please contact me at josephmichelli.com/contact.

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