Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded04 May 2023

Publisherfeed.podbean.com ↗

Handlerec:15197098

Show notes

In this episode, Dr. Michelli borrows from his two books about Starbucks (The Starbucks Experience and Leading the Starbucks Way) to share tips on personal and memorable frontline service.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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