Service Recovery: How to Apologize and Build Strong Customer Relationships

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded11 May 2023

Publisherfeed.podbean.com ↗

Handlerec:15197097

Show notes

In this episode, Dr. Michelli outlines the service recovery process he writes about in detail in his book titled The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company This four-step process can be the difference between average and outstanding service recovery.

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