Shouldn‘t You be Shadowing Your Customers: Whys, Hows, and Whats for Success

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded13 Aug 2012

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Show notes

Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery

“What did the council decide on item 42?” — answered with the speaker and the moment.