The Art and Heart of Successful Human Experience Training | A Path Infrequently Traveled

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded13 Feb 2020

Publisherfeed.podbean.com ↗

Handlerec:15197258

Show notes

Quite frequently, my team and I are asked to develop customized frontline and leadership training materials in support of an enhanced team member or customer experience. Having reviewed a lot of generic service training materials available in the market today, I find myself cringing when the curriculum proceeds down any number of over-traveled paths like these...

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