Amid another divisive US election cycle, Dr. Joseph Michelli uses the rising political heat as a learning opportunity, guiding listeners on what not to do when leading a human-centric organization. The stark contrast between political candidates' promises and the actions of genuine servant leaders forms the backdrop of the episode. Joseph advises against speaking negatively about competitors, stating that doing so doesn't elevate one's own business in the eyes of customers. Instead, time is better invested in refining products, processes, and technologies. The essence of the podcast is that humble, authentic, and value-focused leadership earns the trust and loyalty of team members and customers. For more insights and a downloadable infographic, please visit josephmichelli.com/blog or to speak to joseph about your customer experience, visit josephmichelli.com/contact. Don't forget to share this enriching episode or subscribe to Customer Experience University, available wherever you listen to your podcasts.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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