The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded07 Feb 2017

Publisherfeed.podbean.com ↗

Handlerec:15197406

Show notes

In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to "add value" through humanity and "ease" through automoation...

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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