The Hidden Cost of Friction

episode

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

▲ 0

Transcript

This episode hasn't been transcribed yet Upvotes decide what gets transcribed next — 0 so far. Sign in to upvote

Related

recent transcribed audio

A.I. Safety Goes Mainstream + a ‘Hard Fork’ Exit AMA 1h 25m · 18 Sep 2026 · Hard Fork

Layoffs at the Kansas City Star will hurt local communities 15 min · 18 Sep 2026 · Kansas City Today

Cover Ups In Iran | Unfiltered 45 min · 18 Sep 2026 · Truth in the Barrel with Amy McGrath

NPR News: 09-17-2026 8PM EDT 4 min · 18 Sep 2026 · NPR News Now

Fletch, Vaughan & Hayley's Lil Bitta Pod - 18th September 2026 3 min · 18 Sep 2026 · ZM's Fletch, Vaughan & Hayley

Send Me To Sleep | Montgomery 38 min · 18 Sep 2026 · Send Me To Sleep

Report any issue

Source

Recorded07 May 2026

Publisherfeed.podbean.com ↗

Handlerec:18295428

Show notes

Customer effort is the strongest predictor of brand loyalty, but we often look for friction in the wrong places. In this episode, we explore how internal siloes and fragmented tools create "drag" that kills emotional connection. Discover why the most successful leaders in 2026 focus on removing friction for their employees first, knowing it's the only way to deliver a seamless experience to the customer. To learn more about my keynote and training services, please contact me at josephmichelli.com/contact.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Sign in