The Never-ending Journey to Customer Experience Excellence

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded10 Oct 2019

Publisherfeed.podbean.com ↗

Handlerec:15197276

Show notes

There are some fairly subtle and under-the-radar changes taking place for a brand about which, I have written two books (The Starbucks Experience and Leading the Starbucks Way). Let’s quickly look at five of them and what each tells us about the adaptive course Starbucks is taking toward continued customer experience excellence.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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