What are Your UICs? Lessons from American & United Airlines Customer Experience Debacles

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded27 Apr 2017

Publisherfeed.podbean.com ↗

Handlerec:15197395

Show notes

In this week's episode, Dr. Michelli discusses the unique industry challenges (UICs) that must be overcome to deliver outstanding customer experiences...

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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