What Would your Customers Actually Say? Mustering Courage to Observe the Truth

episode

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

▲ 0

Transcript

This episode hasn't been transcribed yet Upvotes decide what gets transcribed next — 0 so far. Sign in to upvote

recent transcribed audio

Report any issue

Recorded13 Oct 2022

Handlerec:15197125

Show notes

Dr. Michelli outlines four steps for enhancing voice-of-customer (VOC) programs through behavioral observation.

“What did the council decide on item 42?” — answered with the speaker and the moment.