Angeline Gavino: How to align Customer Success with Revenue Growth

SummaryIn this episode of Customer Success with Fahim Waaler, Angeline Gavino shares her extensive experience in customer success, discussing her journey from customer support to leading CS teams in startups. She emphasizes the importance of aligning customer success with revenue generation and offers practical advice for CS leaders, especially those from non-sales backgrounds. The conversation also explores the evolving role of customer success in organizations, the impact of AI on the industry, and the need for a customer-centric mindset across all departments.Chapters00:00 Introduction to Customer Success and Angeline Gavino03:16 Angeline's Journey in Customer Success06:21 Aligning Customer Success with Revenue08:54 Tips for Non-Sales Background CSMs13:57 The Role of CSMs vs Account Managers18:06 Different Revenue-Driven CS Models19:10 Emerging Trends in Customer Success25:35 The Impact of AI on Customer Success30:25 Practical Advice for Customer Success ProfessionalsFollow Fahim:⁠⁠Linkedin⁠⁠⁠⁠TikTok⁠⁠⁠⁠Youtube⁠⁠⁠⁠Instagram⁠⁠Website: ⁠⁠CustomerCatalyst⁠⁠Website: ⁠⁠Customer Success Consulting⁠⁠Follow Angeline: ⁠⁠Linkedin⁠⁠Website: ⁠www.⁠csrevspeak.com

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