Customer Success: With Fahim Waaler
Episodes
Andrea Bumstead: Transforming Customer Success with The 15-Minute QBR
11 Nov 2025
Contributed by Lukas
SummaryIn this episode, Fahim Waaler interviews Andrea Bumstead, CEO and founder of CS Impact, discussing the evolution of customer success, the impor...
Alexandra Sagaydak: The Future of Customer Success: Trends and Insights
21 Oct 2025
Contributed by Lukas
SummaryIn this episode of Customer Success with Fahim Waaler, Alexandra Sagaydak, founder and CEO of AI CS Hub, shares her insights on the evolving la...
Cara Benecke: The Future of Customer Success Management in the Age of AI
03 Jun 2025
Contributed by Lukas
SummaryIn this episode, Fahim Waaler speaks with Cara Benecke, a customer success leader at Workflex, about the evolving landscape of customer success...
Angeline Gavino: How to align Customer Success with Revenue Growth
30 Apr 2025
Contributed by Lukas
SummaryIn this episode of Customer Success with Fahim Waaler, Angeline Gavino shares her extensive experience in customer success, discussing her jour...
Anika Zubair: How to Master the Skills and Strategies That Drive Revenue in Customer Success
02 Apr 2025
Contributed by Lukas
SummaryIn this engaging conversation, Fahim Waaler interviews Anika Zubair, a prominent customer success leader, about her journey in the field, the e...
Thomas Voigt: How to navigate in the evolving landscape of Customer Success? Thomas shares his best tips!
18 Mar 2025
Contributed by Lukas
SummaryIn this episode of Customer Success with Fahim Waaler, Thomas Voigt, a seasoned customer success consultant, shares his insights on the evoluti...
Sindre Johansen: Hvordan gjøre Customer Success om til et kommersielt konkurransefortrinn? Sindre deler sine erfaringer!
29 May 2024
Contributed by Lukas
I denne episoden snakker jeg (Fahim Waaler) Customer Success, kundeopplevelse og kommersialisering av CS med en kunnskapsrik og spennende gjest: Sindr...
Maria Snertingdalen: Hvordan gå fra reaktiv til proaktiv CS? Maria deler sine erfaringer som Senior CS-Direktør i Medius!
24 Apr 2024
Contributed by Lukas
I denne episoden snakker jeg (Fahim Waaler) Customer Success strategi, ledelse og konkrete KPIer med en utrolig dyktig CS leder, nemlig: Maria Sner...
Anne-Perly Eriksen: Hvordan forankre CS som en vekstdriver og ikke et kostsenter? Anne deler sine beste tips!
08 Feb 2024
Contributed by Lukas
I denne episoden snakker jeg (Fahim Waaler) Customer Success strategi, ledelse og konkrete KPIer med en utrolig dyktig CS leder, nemlig: Anne-Perly Er...
Joanna Carr: Hvordan CX og CS sammen skaper verdi for kunden. Joanna deler sine beste CX tips!
05 Dec 2023
Contributed by Lukas
I denne episoden snakker jeg (Fahim Waaler) Customer Success og kundeopplevelse med en svært interresant og dyktig profil innen CX (kundeopplevelse) ...
Martha Gjessing Bakken: Customer Success i en start up? Martha deler sine erfaringer som VP of Customer Success i Ignite!
08 Nov 2023
Contributed by Lukas
I denne episoden snakker jeg (Fahim Waaler) Customer Success med nok en spennende profil innenfor Customer Success i Norge, Martha Gjessing Bakken VP ...
Stine Hildebrandt: Hvordan lykkes som Customer Success Manager? HR og ledelse-nørd Stine deler sine beste tips!
27 Sep 2023
Contributed by Lukas
I denne episoden snakker jeg (Fahim Waaler) Customer Success, ledelse og HR med en av de kuleste damene innenfor Customer Success i Norge, Stine Hilde...
Anita Toth: How to reduce churn and accelerate revenue growth. Anita shares her best tips.
07 Jun 2023
Contributed by Lukas
In this episode I (Fahim Waaler) am talking with the one and only Anita Toth about churn crushing, Customer Success and Retention strategies. Anita is...
Julie Grønlund: Hvordan lykkes du med Customer Success? Julie deler Visma sin suksessoppskrift.
25 May 2023
Contributed by Lukas
I denne episoden snakker jeg (Fahim Waaler) Customer Success og kundeopplevelse med en av de råeste damene innenfor Customer Success i Norge, Julie G...
Teaser: Customer Success med Fahim Waaler
08 May 2023
Contributed by Lukas
Dette er Customer Success med Fahim Waaler - Norges første Customer Success Podcast hvor verdens fremste Customer Success ledere deler sine erfaringe...