Andrea Bumstead: Transforming Customer Success with The 15-Minute QBR

SummaryIn this episode, Fahim Waaler interviews Andrea Bumstead, CEO and founder of CS Impact, discussing the evolution of customer success, the importance of consultative selling, and the innovative 15-minute QBR approach. Andrea shares insights on the future of customer success, the role of AI, and offers practical advice for professionals in the field.Chapters00:00 Andrea's Journey in Customer Success03:43 Consultative Selling in Customer Success06:37 The 15-Minute QBR: A New Approach09:21 Feedback and Implementation of the 15-Minute QBR12:14 Trends in Customer Success15:49 The Role of AI in Customer Success22:39 Advice for Customer Success ProfessionalsFollow Fahim:⁠⁠⁠⁠⁠⁠Linkedin⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠Website: ⁠⁠⁠⁠⁠⁠CustomerCatalyst⁠⁠⁠⁠⁠⁠Follow Andrea: ⁠⁠⁠⁠⁠⁠Linkedin⁠⁠⁠⁠⁠⁠CS Impact

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