SummaryIn this episode, Fahim Waaler interviews Andrea Bumstead, CEO and founder of CS Impact, discussing the evolution of customer success, the importance of consultative selling, and the innovative 15-minute QBR approach. Andrea shares insights on the future of customer success, the role of AI, and offers practical advice for professionals in the field.Chapters00:00 Andrea's Journey in Customer Success03:43 Consultative Selling in Customer Success06:37 The 15-Minute QBR: A New Approach09:21 Feedback and Implementation of the 15-Minute QBR12:14 Trends in Customer Success15:49 The Role of AI in Customer Success22:39 Advice for Customer Success ProfessionalsFollow Fahim:⁠⁠⁠⁠⁠⁠Linkedin⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠Website: ⁠⁠⁠⁠⁠⁠CustomerCatalyst⁠⁠⁠⁠⁠⁠Follow Andrea: ⁠⁠⁠⁠⁠⁠Linkedin⁠⁠⁠⁠⁠⁠CS Impact

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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