"by 2030 banking will be proactive"-W/Monika Kashyap (HSBC) EP132

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Recorded02 Feb 2026

Publisherfeed.podbean.com ↗

Handlerec:15647660

Show notes

In this episode of CX Insider, we’re joined by Monika Kashyap (HSBC) to explore how augmented AI helps teams make better decisions—and why, by 2030, commercial banking will be more proactive and personal than ever. We dig into AI-led omnichannel journeys, real-time personalisation, and what it takes to move from reactive service to proactive, value-adding CX.

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