CX Insider - Customer experience leaders sharing insights and ideas for customer service success

"inside luxury fashion CX"- W Maud Lagarde (Louis Vuitton)

09 Feb 2026

Contributed by Lukas

"by 2030 banking will be proactive"-W/Monika Kashyap (HSBC) EP132

02 Feb 2026

Contributed by Lukas

In this episode of CX Insider, we’re joined by Monika Kashyap (HSBC) to explore how augmented AI helps teams make better decisions—and why, by 203...

"creating impact in what you build"- W/Abdul Khaled (E.ON Next) #133

23 Oct 2025

Contributed by Lukas

🕒 Timestamps: 00:00 – Opening thoughts: Building with purpose 00:32 – Welcome to CX Insider with Abdul Eon, Head of Digital CX & Products a...

Brand activation using innovation centres W/ Ian Toal (Oscar Mayer)

23 Oct 2025

Contributed by Lukas

What does it take to reinvent food innovation? 🍴 In this episode of CX Insider, we sit down with Ian Toll, CEO of Oscar Mayer UK, to uncover the st...

"a placement students' bible" - W / Elysia Filaitis (CX Insider Podcast

23 Jul 2025

Contributed by Lukas

In this episode, we flip the mic as Elysia—our Marketing Executive, podcast editor, and host—sits on the other side of the sofa to reflect on her ...

"don't wait for things to break" - W / Zertashia Awan (Amazon) #131

02 Jun 2025

Contributed by Lukas

In this episode of the CX Insider Podcast, we’re joined by Zertashia, Director of Customer Experience at Amazon, for a deep-dive into what truly def...

"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

25 Apr 2025

Contributed by Lukas

In this episode, we sit down with Janet Xinyi Guo, a leading expert in data management and digital transformation at Lloyds. With over 7 years of expe...

"track, assess, & classify risks" - W / Keir Henderson (Precisely) #129

07 Apr 2025

Contributed by Lukas

In this episode, we sit down with Keir Henderson, Financial Services Account Executive at Precisely. Keir shares deep insights into AI governance, pol...

"Accelerate, Change, or Lose" - W / Colt Whittall (Bravo17) #128

17 Mar 2025

Contributed by Lukas

In this episode of the CX Insider Podcast, we sit down with Colt Whittall, the Managing Partner and Founder of Bravo17. Colt shares insights from his ...

"Learn, Relearn & Unlearn" - W / Sam Grogan (Loughborough University) #127

17 Feb 2025

Contributed by Lukas

In this episode of the CX Insider Podcast, we’re joined by Professor Sam Grogan, Pro Vice-Chancellor of Education and Student Experience at Loughbor...

"Your Customers Expect More" - W / Andrew Carothers (Cisco) #126

03 Feb 2025

Contributed by Lukas

In this episode of CX Insider, we sit down with Andrew Carothers, from Cisco, to explore the evolution of digital customer experience and the transfor...

AI Is Disrupting The Legal Industry - W / Alex Karim (Microsoft) #125

20 Jan 2025

Contributed by Lukas

Welcome back to another electrifying episode of the CX Insider Podcast 🎙️ In this jam-packed conversation, we sit down with Alex Karim, AI Archi...

Entrepreneurialism: Making Success Happen - Ajmal Mushtaq (Boss Pizza) #124

08 Jan 2025

Contributed by Lukas

In this episode of CX Insider, we sit down with Ajmal Mushtaq, the CEO and founder of Boss Pizza, to uncover how he went from a law graduate and corpo...

The CX Insider Christmas Special #123

04 Dec 2024

Contributed by Lukas

In this festive episode, we are bringing you the perfect opportunity to get into the Christmas spirit! With all of your favourite CX Insider's, our tw...

Are Customer Surveys Dead? - W / Sharad Khandelwal (SentiSum) #122

18 Nov 2024

Contributed by Lukas

In this episode of CX Insider, we sit down with Sharad, CEO and founder of SentiSum, to delve into his journey from tech consulting to entrepreneurshi...

The Future Of Optical Retail With Personalisation - W / Mohamed Elsalam (Magrabi) #121

04 Nov 2024

Contributed by Lukas

In this episode of the CX Insider Podcast, we’re joined by Mohammed, an expert with over 15 years in customer-centric roles across telecom, retail, ...

Black Hawks To Banking - w / Ronelle Arbib from Recognise Bank

21 Oct 2024

Contributed by Lukas

In today's episode, we are joined by Ronelle Arbib, COO of Recognise Bank, to discuss her fascinating career journey, from the Air Force to leading cu...

Securing Time And Trust With Customer Experience - w / Monique Theile from Chrono24 | #119

30 Sep 2024

Contributed by Lukas

Hospitality Tech Expo - 15th/16th October 2024 CLICK THE LINK TO FIND OUT MORE 👇 https://tinyurl.com/3hvjf2j9 Today, we are joined by Monique Theil...

The Future of Automotive Cockpits and Global Design Innovation - w / Gianluca Brugnoli | #118

18 Sep 2024

Contributed by Lukas

Hospitality Tech Expo - 15th/16th October 2024 CLICK THE LINK TO FIND OUT MORE 👇 https://tinyurl.com/3hvjf2j9   In this episode, we sit down with ...

Challenges of Employee Retention and Finding Your Product Market Fit

19 Aug 2024

Contributed by Lukas

Hospitality Tech Expo - 15th/16th October 2024 CLICK THE LINK TO FIND OUT MORE 👇 https://tinyurl.com/3hvjf2j9 Dive into a riveting conversation w...

Inside The Rebirth Of Bury FC

29 Jul 2024

Contributed by Lukas

The Euro's have left us wanting more football talk! So here it is! We sit down with Neil Sears, the CEO of two-time FA Cup winners Bury FC, to discuss...

Fan Ownership: The Future of Football Clubs? - w/ Andrew Madaras (Dunstable Town FC)

12 Jul 2024

Contributed by Lukas

    Andrew Madaras is the chairman & secretary of Dunstable Town Football Club. In this episode, we dive into the transformative power of fan ow...

Empowering Sales Teams with Predictive Analytics - w/ Michael Theodore (Scalr)

25 Jun 2024

Contributed by Lukas

Michael Theodore is the co-founder of Scalr, a cloud computing company that specialises in automation & collaboration software. In this episode, w...

Sentiment Analysis & Debunking AI Myths in Sales - w/ Joel Passen (Sturdy.AI)

10 Jun 2024

Contributed by Lukas

Joel Passen is a proven technology entrepreneur & Founder of Sturdy.AI. In this episode, we dive into the future of AI in Customer Intelligence, d...

Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto

21 May 2024

Contributed by Lukas

Rebekah Panepinto is a consultant, public speaker & host of her own podcast ‘The Rebekah Panepinto Project’. In this episode, we dive into the...

Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

07 May 2024

Contributed by Lukas

In this episode, we dive into Brand experience evolutions within the financial sector, branch roles in different communities & how you can build y...

Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

30 Apr 2024

Contributed by Lukas

Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, we dive into the beginnings of his brand, the benefits of consu...

Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)

15 Apr 2024

Contributed by Lukas

Andrew Stevens is the principal for banking and financial services for Quadient, an international company specialising in business process automation ...

Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Simon Erridge (CuraLeaf)

27 Mar 2024

Contributed by Lukas

Simon Erridge is the Research Director of Curaleaf, a clinic that helps eligible patients with affordable *plant medicine care. In this episode, we ex...

EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (Electromin)

05 Mar 2024

Contributed by Lukas

Chris Warwick is the Customer Experience & Development General Manager at Electromin. In this episode, we dive into the importance of caring for y...

Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonkey)

26 Feb 2024

Contributed by Lukas

Cormac Kelly is the Senior Director of Customer Success for global industry leaders SurveyMonkey. He is here to tell us about the evolution of surveys...

Crafting Moments of CX Magic - w/ Shep Hyken

12 Feb 2024

Contributed by Lukas

Shep Hyken is a New-York Times Bestseller & Keynote Speaker, he is one of the world’s leading authories on customer service and CX, with over 40...

How to Deliver Large-scale Technology Projects - w/ Simon Ronald & Laurence Leach (ACF Technologies)

30 Jan 2024

Contributed by Lukas

On today's episode, we bring on 2 guests from ACF Technologies: Simon Ronald, VP of Business Development & Laurence Leach, Technical Director. We ...

Perfecting the Human Experience in a World of AI - w/ John Sills (The Foundation)

16 Jan 2024

Contributed by Lukas

John Sills is the Managing Partner at The Foundation & Author of The Human Experience. From working at a market stall in Essex 25 years ago, to ad...

Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)

12 Dec 2023

Contributed by Lukas

Andrew Carothers is the Digital Customer Experience Leader for Cisco Systems, an American multinational digital communications technology conglomerate...

100th Episode Special - The Best Moments

22 Nov 2023

Contributed by Lukas

Welcome to CX Insider’s 100th anniversary episode, showing you the best moments from our expert guests, full of exclusive insights, finished off wit...

Preparing Customer Service for the Holiday Season - w/ Ty Givens (CX Collective)

06 Nov 2023

Contributed by Lukas

Ty Givens is the founder and CEO of the CX Collective, a company providing implementation advice and services for building and scaling customer experi...

Open Banking: The Shared Branch Model of the Future - w/ Andy Willmot (OneBanx)

24 Oct 2023

Contributed by Lukas

Andy Willmot is a software engineer and digital technology specialist that works for OneBanx as Chief Technology Officer. He is here to tell us all ab...

Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)

09 Oct 2023

Contributed by Lukas

Marc Montagne is the Head of Digital Marketing and eCommerce for one of the oldest luxury watchmakers in Europe, Vacheron Constantin. In this episode,...

How Lean Six Sigma Enhances the Banking Experience – w/ Annie Mamigonians

26 Sep 2023

Contributed by Lukas

Annie Mamigonians is a consultant that aims to deliver optimal customer experience to her clients using the expertise she developed throughout her eng...

Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA)

11 Sep 2023

Contributed by Lukas

Katie Bowden is the Service Design and Delivery Director of Nexa, an Australian customer experience company that specialises in delivering innovative ...

Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research)

01 Aug 2023

Contributed by Lukas

Dr Clare Mutzenich has an extensive history in analysing human psychology, and she now works as the Associate Director for research company 7th Sense,...

The Sustainable Banking Dilemma - w/ Estrella Moya (Triodos)

18 Jul 2023

Contributed by Lukas

Triodos is a European bank that places a large focus on upholding sustainability and creating community through its financial services. As the Head of...

Will Apple Vision Pro Reimagine the Customer Experience? | CXI Exclusive

26 Jun 2023

Contributed by Lukas

Apple recently announced their own mixed-reality headset, the Vision Pro, and it has the Internet on fire. Though its general benefits, potential and ...

Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?

05 Jun 2023

Contributed by Lukas

Porsche Holding is Europe's largest and most successful automotive retailer. Andreas Schmelzer is their Head of Digital Transformation. How exactly is...

Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground

22 May 2023

Contributed by Lukas

DNB is the largest bank in Norway, with over 2 billion USD in revenue last year. As their Head of Digital Customer Experience, Henriette Paus knows ex...

Napo Cornejo (Geokapti): CX in the World of Quantum Computing

09 May 2023

Contributed by Lukas

Quantum computing is a reality. In a few years, supercomputers will break past the experimentation phase and elevate technological progress to new lev...

Dominik Olejko (H&M): ChatGPT and the Retail Revolution

24 Apr 2023

Contributed by Lukas

With 15 years of industry experience, Dominik Olejko is the Head of Customer Insights and Engagement for H&M in Eastern Europe. The global clothing re...

Trailer

21 Apr 2023

Contributed by Lukas

Ubong Nkanta: Is Your CX Strategy Mature Enough?

11 Apr 2023

Contributed by Lukas

Nigeria is currently undergoing a tumultuous time with the introduction of a new currency and a governmental push towards a cashless society. This env...

Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle

27 Mar 2023

Contributed by Lukas

In the modern age, one of the fundamental elements of work and content consumption is audio. Music. Speech. Sounds. Every day, we listen to digital au...

The Reality Behind Brand Loyalty, with Ed Deason

13 Mar 2023

Contributed by Lukas

Ed is the Head of Customer Experience for online cycling retailer WiggleCRC. He's also worked for a range of brands with super-high customer loyalty i...

On Diversity, Transparency and Inclusion, with Donata Peksa

27 Feb 2023

Contributed by Lukas

HSBC is the largest bank in Europe, with 2.93 trillion USD in assets, as of December 2021. In this episode, we speak to their Head of Global Brand Exp...

Why Financial Literacy is the Key to Customer Retention, with Monika Hruba

13 Feb 2023

Contributed by Lukas

Česká spořitelna is the Czech Republic's largest bank, but that doesn't hold them back from placing a core focus on the intimacy and quality of eac...

How Neuroscience Can Transform Customer Journeys, with Duncan Thomas

16 Jan 2023

Contributed by Lukas

In our first episode of 2023, we sat down with Duncan - CEO and Head of Innovation at Pomegranate, the behavioural experience agency who use neuroscie...

Emotion Design for Blended Experiences, With Yasmin Borain

05 Dec 2022

Contributed by Lukas

Tribal Worldwide is a brand experience agency, specialising in creating the Total Experience for its clients by incorporating the six key pillars of C...

Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson

21 Nov 2022

Contributed by Lukas

In a time of economic recession, customers are becoming more price-sensitive and wary of their relationships with brands. This creates a formidable ch...

Customer Habits and Banking Biases, With Andrei Calin

07 Nov 2022

Contributed by Lukas

BCR, the second-largest bank in Romania, is striving to optimise customer experience in a post-COVID era - when many customers are returning to physic...

Secrets to a Sustainable Life and Brand, With Lysa Hardy

24 Oct 2022

Contributed by Lukas

Lysa Hardy is not only the Chief Marketing Officer and Managing Director of Hotel Chocolat, the British luxury chocolatier, but she's also a Non-Execu...

Driving Culture Change in Banking Through VoC, With Mona Ibrahim

10 Oct 2022

Contributed by Lukas

COVID-19 has left a drastic impact on the relationship between digital and face-to-face banking. Mona Ibrahim, Specialist in Service Quality and Voice...

Business and the True Metaverse, With Benoit Soucaret

26 Sep 2022

Contributed by Lukas

In this episode, Valentina and Greg talk to Chief Experience Officer Benoit Soucaret, from Merkle! Benoit explores the concept of the metaverse and wh...

IoT and the Future of Banking, With Jorge and Javier

13 Sep 2022

Contributed by Lukas

In this episode, Valentina and Greg talk to experts from Santander Global T&O: Jorge Fernandez, Service Specialist, and Javier Hernandez, Project Deli...

The Formula for Great Customer Service, With Sham Aziz

16 Aug 2022

Contributed by Lukas

Sham Aziz, Head of Customer Service at Selfridges, joined Adam and Valentina to talk about his formula for great customer service. We dive into the la...

Reaching Net Zero in the Construction Industry, With Mats Bredborg

01 Aug 2022

Contributed by Lukas

Mats Bredborg, Head of Customer Cluster Utility at Volvo Construction Equipment, talks to Valentina and Adam about his sustainability mission in the c...

Why People Talk About Embedded Finance, With Spiros Margaris

18 Jul 2022

Contributed by Lukas

Many articles on Google say that embedded finance is changing the world. Is it a real deal or just a buzzword? Spiros Margaris, Founder of Margaris Ve...

How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail

04 Jul 2022

Contributed by Lukas

Aymen Ismail, Head of Customer Engagement Solutions at smart Europe GmbH, says customer journey should be effortless and convenient. He talks to Adam ...

The Power of Words, With Harry Ashbridge

13 Jun 2022

Contributed by Lukas

In the world of online, written language is one of the most important types of communication. In today’s episode, Greg and Valentina talk to Harry A...

How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares

25 May 2022

Contributed by Lukas

What is the future of work? How will AI impact frontline workers in the public sector? Dr Stephen Jeffares from the University of Birmingham asked pub...

How to Lead in Times of Crisis, With Meridith Elliott Powell

09 May 2022

Contributed by Lukas

War, inflation, energy bills, labour shortage… How do we deal with all of this? Leadership expert Meridith Elliott Powell talks to Greg and Valentin...

How Is VR Transforming Patient Experience? With Denise Silber

26 Apr 2022

Contributed by Lukas

In 2019 researchers at UCLA found that medical students who received VR training managed to repair a bone fracture 20% faster than students who receiv...

The Impact of Conversational AI on CX & the Workforce Crisis, With Rob Carpenter

11 Apr 2022

Contributed by Lukas

The global workforce crisis is real and huge. Rob Carpenter, Founder & CEO of Valyant AI talks to Greg and Valentina about the capabilities of convers...

Uncovering CX Challenges in the Automotive Industry, With Daniel Haas

21 Mar 2022

Contributed by Lukas

Daniel Hass, Senior Manager of Digital Experience at Toyota Motor Europe, uncovers some of the most burning CX challenges the automotive industry is c...

What Is the Future of Patient Experience? With Maneesh Juneja

07 Mar 2022

Contributed by Lukas

Maneesh Juneja is a Digital Health Futurist who has dedicated his entire career to studying and utilising emerging technologies to improve people's qu...

How to Apply Storytelling in User Experience, With Chris Ashby

21 Feb 2022

Contributed by Lukas

Chris Ashby is a founder of a UX agency called We Are Heroes that offers a unique approach to designing user experience. Chris loves stories, he is a ...

How to Achieve Customer Experience Excellence in 7 Steps, With Crystal D’Cunha

07 Feb 2022

Contributed by Lukas

Crystal D'Cunha, award-winning customer experience leadership coach, Chief Experience Officer at The Inside View, Inc., mother, role model. In this ep...

How Can Traditional Banks Compete With Digital Challengers? With Bruno Pešec

10 Jan 2022

Contributed by Lukas

This is not an easy question. Greg and Valentina interviewed Bruno Pešec, a business consultant, and compared the most significant obstructions tradi...

Insider View: The Future of Retail Banking | Branch Transformation 2021, RBR

15 Dec 2021

Contributed by Lukas

Greg and Alessia attended this year's Branch Transformation and interviewed industry experts to bring you insights from the event. Branch Transformati...

How to Build Customer Loyalty, With Paula Thomas

15 Nov 2021

Contributed by Lukas

Paula Thomas, a customer loyalty expert and the podcast host of Let's Talk Loyalty, talks about the dos and don'ts when building loyalty programs. We ...

How to Create an Inclusive Corporate Culture, With Stuart Anderson

03 Nov 2021

Contributed by Lukas

46% of job seekers say that company culture is very important when applying for a job. Stuart Anderson, a Clientelling & Service Consultant at Selfrid...

What Makes a Great Female Leader, With Allison Hartsoe

18 Oct 2021

Contributed by Lukas

Allison Hartsoe, Founder & CEO of Ambition Data, shares her experiences as a female leader in the technology industry. She talks about the difficultie...

How to Connect With Consumers Who Defy Categorization, With Michael Solomon

04 Oct 2021

Contributed by Lukas

Michael Solomon, a Professor of Marketing at St Joseph’s University in Philadelphia, adapts traditional marketing techniques to the needs of postmod...

How to Build Customer Trust, With Sergio Feo

20 Sep 2021

Contributed by Lukas

Sergio Feo, Director of Customer Experience, started working for Pibank, a challenger bank based in Spain, in 2017. In this episode, he shares their s...

How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera

06 Sep 2021

Contributed by Lukas

Why are vision and mission statements often so overlooked? Most companies have them, but employees often don't even know what they are. Jose Herrera, ...

How Are Millennials Setting the New Standard for Customer Experience? With Dan Gingiss

23 Aug 2021

Contributed by Lukas

In episode 53, Valentina speaks to Dan Gingiss, an international keynote speaker, author of an upcoming book, The Experience Maker and a podcaster of ...

How to Scale Your Customer Experience, With Ben Segal

26 Jul 2021

Contributed by Lukas

Ben Segal, Senior Director of CX at Pair Eyewear, shares the CX story of Freshly, a NY-based meal delivery company. Building a CX program from zero in...

Has Customer Obsession Gone Too Far? With Steve Anderson

13 Jul 2021

Contributed by Lukas

Steve Anderson, an expert in strategic risk and business growth, professional speaker and author of the Bezos Letters: 14 Principles to Grow your Busi...

50th Episode Special

05 Jul 2021

Contributed by Lukas

CX Insider celebrates its 50th episode! Valentina, Greg, Adam, Simon and Antonio sit together and reflect on the most entertaining episodes they have ...

How Video Consultations Enhance Customer Experience, With Stuart Fearn

23 Jun 2021

Contributed by Lukas

Is it too late? Will video still be the most popular channel in the post-pandemic world? Stuart Fearn, Head of Customer Contact at Newcastle Building ...

You Can't Make This Sh*p Up, With Paul Rutter

07 Jun 2021

Contributed by Lukas

Paul Rutter, Cruise & Entertainment Director, tells adventurous stories about his lifelong experience in the cruise industry. Having been working in C...

Who Comes First, the Employee or the Customer? With Salman Sharif

17 May 2021

Contributed by Lukas

Salman Sharif, a senior CX advisor from Forrester, talks to Valentina about employee experience and its relationship with customer experience. He expl...

Stop Asking Your Customers to Call You, With Brian Kale

10 May 2021

Contributed by Lukas

This week's episode is entirely focused on the Banking industry. Brian Kale, Director of Customer Success at Bank NOVO, defines customer success and d...

Evaluating CX: Mystery Shopping or Crowdsourcing? With Antonio Maiorano

04 May 2021

Contributed by Lukas

Antonio Maiorano talks to Valentina and Adam about the best practices to measure and evaluate customer experience using mystery shopping. He explains ...

Customer-Centricity in the Property Sector, With John King

26 Apr 2021

Contributed by Lukas

John King, a property specialist, shares his views on the shift towards customer-centricity in the property market over the past decades. Is customer ...

Why Planning to Fail Really Means Planning to Win, With Katie Stabler

19 Apr 2021

Contributed by Lukas

Katie Stabler, a customer service recovery specialist, explains why companies should normalise failure and plan to fail in order to succeed. Greg spea...

The 3 Pillars of Effective Customer Experience, With Ján Uriga

12 Apr 2021

Contributed by Lukas

Jan Uriga says the three most important aspects leaders need to focus on are the corporate culture, technology innovation and the customer. Without th...

Breaking Down Misconceptions About Customer Experience With Gustavo Imhof

06 Apr 2021

Contributed by Lukas

Gustavo Imhof, a CX consultant, talks to Valentina and Greg about the most common CX misconceptions he has come across during his career. Gustavo come...

The Vaccine Passport Dilemma

29 Mar 2021

Contributed by Lukas

Countries around the world have started using COVID-19 passports for international travel. Some of them use it domestically. What does it mean for bus...

An Introduction to AI in Customer Feedback (Part 2)

22 Mar 2021

Contributed by Lukas

Fabrice Martin joined the second episode dedicated to artificial intelligence in customer feedback analysis. Valentina and Simon speculate why the tra...

An Introduction to AI in Customer Feedback (Part 1)

09 Mar 2021

Contributed by Lukas

Valentina, Greg and Chhavi Singh discuss various methodologies of collecting and analysing customer feedback data. We also speak about the current tec...

How to Personalise the In-Store Experience, with Richard Kelly

22 Feb 2021

Contributed by Lukas

In the last episode of our retail miniseries, we focus on the shopfitting industry and its current technology trends enhancing in-store CX. Valentina,...