In today's episode, we are joined by Ronelle Arbib, COO of Recognise Bank, to discuss her fascinating career journey, from the Air Force to leading customer-focused innovations in the financial sector. Tune in for insights into SME banking, building customer relationships, and the importance of female empowerment in traditionally male-dominated industries. Get ready for a deep dive into banking, leadership, and more! Content: [00:00:20] – Air Force to Banking [00:03:10] – Building The Model [00:08:40] – Female Leadership [00:10:30] – Serving SME's [00:12:45] – The “Triangle Model” [00:16:00] – Challenges [00:20:20] – Adapting For CX [00:27:20] – Balancing Savings [00:30:00] – Customer Satisfaction [00:34:00] – Quick-Fire Questions

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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