Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, we dive into the beginnings of his brand, the benefits of consultancies & Sham’s 100 interviews. We also discuss the rise of redundancies, brands disappearing & how department shrinks can effect companies for years to come. How important is the in-store experience in retail? When should you buy online, and when should you not? Find out more in this episode! Connect with Sham - https://www.linkedin.com/in/shamasaziz/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/ Check out our website - https://cxinsider.com/ ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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