The Impact of Conversational AI on CX & the Workforce Crisis, With Rob Carpenter

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Recorded11 Apr 2022

Publisherfeed.podbean.com ↗

Handlerec:15647729

Show notes

The global workforce crisis is real and huge. Rob Carpenter, Founder & CEO of Valyant AI talks to Greg and Valentina about the capabilities of conversational AI and at the same time, he addresses its limitations - the inability to keep up with the creativity of human language. Conversational AI is building a solid reputation for improving CX but also increasing concerns about its impact on the job market. Despite being the CEO of a company deploying the AI tool in the restaurant industry, Rob provides a realistic viewpoint on the (supposedly) dystopian future. Check out Rob's profile - https://www.linkedin.com/in/rob-carpenter/

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