CX Insider - Customer experience leaders sharing insights and ideas for customer service success

podcast

The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by...

Business 137 recordings 2019 → today Every two weeks updated Apr 16
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How Lean Six Sigma Enhances the Banking Experience – w/ Annie Mamigonians contributed by Lukas · Sep 26, 2023
Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA) contributed by Lukas · Sep 11, 2023
Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research) contributed by Lukas · Aug 1, 2023
The Sustainable Banking Dilemma - w/ Estrella Moya (Triodos) contributed by Lukas · Jul 18, 2023
Will Apple Vision Pro Reimagine the Customer Experience? | CXI Exclusive contributed by Lukas · Jun 26, 2023
Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom? contributed by Lukas · Jun 5, 2023
Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground contributed by Lukas · May 22, 2023
Napo Cornejo (Geokapti): CX in the World of Quantum Computing contributed by Lukas · May 9, 2023
Dominik Olejko (H&M): ChatGPT and the Retail Revolution contributed by Lukas · Apr 24, 2023
Trailer contributed by Lukas · Apr 21, 2023
Ubong Nkanta: Is Your CX Strategy Mature Enough? contributed by Lukas · Apr 11, 2023
Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle contributed by Lukas · Mar 27, 2023
The Reality Behind Brand Loyalty, with Ed Deason contributed by Lukas · Mar 13, 2023
On Diversity, Transparency and Inclusion, with Donata Peksa contributed by Lukas · Feb 27, 2023
Why Financial Literacy is the Key to Customer Retention, with Monika Hruba contributed by Lukas · Feb 13, 2023
How Neuroscience Can Transform Customer Journeys, with Duncan Thomas contributed by Lukas · Jan 16, 2023
Emotion Design for Blended Experiences, With Yasmin Borain contributed by Lukas · Dec 5, 2022
Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson contributed by Lukas · Nov 21, 2022
Customer Habits and Banking Biases, With Andrei Calin contributed by Lukas · Nov 7, 2022
Secrets to a Sustainable Life and Brand, With Lysa Hardy contributed by Lukas · Oct 24, 2022
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The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies

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