Designing the Enterprise AI strategy (Season 1, Episode 2): CX with SG

Every business today is looking at the potential of Artificial Intelligence. But moving from initial exploration to building a strategic AI practice that delivers real, lasting value is the crucial next step for leaders. This podcast provides a framework designed for business executives to help design an AI strategy that is scalable, sustainable, and deeply integrated with your overall corporate goals.We explore the multitude of ways AI can empower your organization, diving into potential use cases across essential areas like finance, supply chain, procurement, human resources, and customer experience. Discover the critical themes around which to build your AI success, including boosting customer lifetime value, enhancing employee and supplier productivity, optimizing process automation and efficiency, and driving significant business revenue growth.Beyond the technology itself, we address the vital importance of ethics, trust, and legal compliance when deploying AI. We also discuss how to ensure your AI initiatives integrate seamlessly with your existing enterprise architecture rather than operating in silos.Whether you are scaling innovative AI initiatives identified from within your organization or implementing large-scale transformation programs driven from the top, this podcast offers guidance on operationalizing AI effectively across the enterprise. Tune in to learn how to align your AI practice with business execution to create significant new value for stakeholders and differentiate your company from the competition. Build the foundation for a powerful, responsible, and innovative AI-centric enterprise.Podcast Legal DisclaimerThis podcast is a personal project, a hobby and is not affiliated with, endorsed by, or representative of any employer, organization, or professional entity with which the creator may be associated. All views and opinions expressed are solely those of the podcast creator and do not necessarily reflect the official policy or position of any organization, employer, or institution.The content presented in this podcast, including talk tracks, narratives, and voiceovers, has been developed with the assistance of Generative AI technologies, including large language models (LLMs) and AI-based voice synthesis tools. While the core themes and ideas originate from the creator, portions of the content—especially related to script writing, elaboration, and summarization—may have been influenced by generative AI outputs. As such, it is possible that the podcast contains information derived from sources not explicitly cited, as well as content subject to potential inaccuracies, omissions, or inherent AI biases.This podcast is intended solely for informational and entertainment purposes. It should not be interpreted as professional advice of any kind—including legal, medical, technical, financial, or business consulting. Nothing in this podcast constitutes specific recommendations, actionable strategies, or endorsements for implementation, purchase decisions, or system design. Any references to hypothetical case studies or examples are illustrative in nature and meant to inspire creative thinking and personal exploration of the topic, not to guide real-world decisions.Listeners are strongly encouraged to do their own due diligence, independent evaluation, and consult qualified professionals before making any decisions based on the content herein. The podcast creator makes no warranties or guarantees regarding the accuracy, completeness, or reliability of the information presented.The domain of artificial intelligence and related technologies is rapidly evolving; therefore, the relevance and accuracy of the content may diminish over time.By listening to this podcast, you acknowledge and agree that:The creator shall not be held liable for any loss, d

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