Like many industries everywhere, Singapore’s insurance industry had to pivot in 2020. From an industry that nearly stood still in the first half of 2020, it managed to find its footing in the second allowing the life insurance subsector, for example, to register 3% growth in the fourth quarter of 2020, despite the pandemic’s continued to hold in the city.Described as an insurance cooperative providing life, health and general insurance products, Singapore’s NTUC Income has identified inclusivity as key to its digital transformation. The firm was the first recipient of the inaugural Applied Innovation Institute Singapore Insurance Innovation and Digital Benchmark for its online effectiveness, social presence, digital innovations and push into insurtech.Anny Huang, Head of Digital Business at NTUC Income, describes how data-driven is helping drive the transformation into a digital-ready insurance provider.

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