#03 Emotionen für das Customer Journey Design nutzen. Ein CX Short mit Peter Pirner (i-CEM)

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Recorded28 Apr 2020

Publishercx-talks.podigee.io ↗

Handlerec:8120798

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Welche Rolle spielen Emotionen in der Customer Journey? Wie kann man das für das eigene Journey Design nutzen? Was sind "Peak Points"? Und warum sollte mich das alles überhaupt interessieren?

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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